“The Customer is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong” by A. J. Adams (Andrews MacMeel Publishing, 2009)

Customer is Not Always Rightstarstarstarstar

Anyone who has a worked a shift in any form of retail has stories to tell of those customers; A. J. Adams has experienced this personally after working in various forms of retail.  In 2007 he decided that retail employees needed a voice and created Notalwaysright.com.  Since then many turn to this therapeutic website for catharsis, therapy, or just a good laugh; while others use it as their forum to voice their anger, shock, and dumbfoundedness at some of the people that exist in this world.  The Customer is Not Always Right collects one hundred of the most popular submitted stories, as well as some that were never published on the site.  One of my favorites is this ditty from a flight attendant:

Flight attendant: “What can I help you with?”

Passenger #1: “The plane seems to be shaking a lot, and I almost spilled my bottle of water.”

Passenger #2: “Yeah, and it’s also really noisy.  We can barely hear each other talk.”

Flight attendant: “Well, the shaking is the turbulence that the plane is flying through, and the noise is coming from the engines.”

Passenger #2: “Can’t you turn the engines off?”

If you liked this review and are interested in purchasing this book, click here.

Originally written on December 21st 2009 ©Alex C. Telander.


12/08 On the Bookshelf . . .

Received the following two books for review: The Vikings by Robert Ferguson, which looks to be a compelling and long history of the Vikings originally published in Britain with a better title of The Hammer and the Cross (which is interestingly what the second volume of Brian Wood’s Northlanders is essentially called, The Cross + The Hammer), but I look forward to reading it.  Also received The Customer is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong by A. J. Adams, which is a book collecting 100 stories from the popular Notalwaysright.com site.  I have in face already read it over last night and today, having spent the last six years working in retail, to say I found it cathartic and enjoyable would be saying . . . well, let’s leave that for the review.
The Vikings The Customer